Frequently Asked Questions (FAQs)

1. How can I place an order on Elexare?

Placing an order on Elexare is simple! Browse through our collection, add your desired items to the cart, proceed to checkout, enter your shipping details, and confirm your order. You will receive an order confirmation via email or SMS.

2. What payment methods do you accept?

 We accept multiple payment methods, including Cash on Delivery (COD), Credit/Debit Cards, and other secure online payment gateways.

3. How does the Cash on Delivery (COD) verification process work?

 For COD orders, you will receive a verification code on your provided mobile number. You must enter this code on the confirmation page to verify your order. If you do not receive the code, an automated call will be made to verify your contact details.

4. Can I track my order?

Yes! Once your order is shipped, you will receive a tracking link via email or SMS. You can also track your order on our website by entering your order number.

5. What is the estimated delivery time?

• Domestic orders: 2-3 working days (6-8 days during sale periods)

• International orders: 5-7 working days (12-15 days during sale periods)

6. Do you offer international shipping?

Yes, we offer international shipping. Additional customs duties and taxes (if applicable) will be borne by the customer at the time of delivery.

7. What are the shipping charges?

• Domestic orders: Flat Rs.100 shipping fee

• International orders: Charges vary based on destination and weight of the package

8. Can I modify or cancel my order after placing it?

 Orders cannot be modified once placed. However, you may cancel an order before it is processed by contacting our customer support team.

9. What is your return and exchange policy?

We offer a hassle-free return and exchange policy. Items must be returned in their original condition within 7 days of delivery. Please visit our Returns & Exchange page for detailed guidelines.

10. What should I do if I receive a damaged or incorrect item?

 If you receive a damaged, defective, or incorrect item, please contact our customer support team immediately with your order details and product images.

11. How can I contact customer support?

 You can reach our customer support team via email at elexareofficial@gmail.com or call us at +92-323-238-1762 during business hours.

For more queries, feel free to contact us. We’re here to help!