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Return Exchange Policy

Return & Exchange Policy

At Elexare, we strive to provide our customers with high-quality products and an excellent shopping experience. If you are not completely satisfied with your purchase, we offer a hassle-free return and exchange policy as outlined below.

1. Return Policy

  • You can request a return within 7 days of receiving your order.

  • The item must be unused, undamaged, and in its original packaging with all tags attached.

  • Products that are on sale, clearance, or part of special promotions are not eligible for return.

  • Refunds will be processed via the original payment method or store credit, depending on your preference.

  • Shipping charges are non-refundable unless the return is due to an error on our part.

2. Exchange Policy

  • Exchanges are accepted within 7 days of purchase for a different size or color (subject to availability).

  • The item must be in its original condition with tags intact.

  • If the desired replacement item is out of stock, you may opt for a refund or store credit.

  • The customer will bear the shipping cost for exchanges unless the exchange is due to a defective or incorrect product.

3. Non-Returnable Items

Certain products cannot be returned or exchanged for hygiene and safety reasons, including:

  • Undergarments, lingerie, and swimwear

  • Personalized or custom-made items

  • Items that have been used, washed, or altered

4. Process for Returns & Exchanges

  1. Contact Us: Email us at elexareofficial@gmail.com or call +92 323 2381762 within the return/exchange period.

  2. Approval: Our customer support team will review your request and provide return instructions.

  3. Ship the Item: Securely pack and ship the item to our return address. We recommend using a trackable courier service.

  4. Processing: Once we receive the item, we will inspect it and process your refund or exchange within 7 business days.

5. Damaged or Incorrect Items

  • If you receive a damaged, defective, or incorrect product, notify us within 48 hours of delivery with pictures of the issue.

  • We will arrange for a replacement or full refund, including shipping costs.

6. Contact Us

For any questions or assistance regarding returns and exchanges, please contact our customer support team at:

Thank you for shopping with Elexare!

Elexare reserves the right to modify this policy at any time without prior notice.
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